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3-Year Limited Warranty on Servers and Workstations

In the event of a component failure within a pre-assembled computer system supplied by Electronics Nexus, Inc. , our warranty will cover its replacement. The warranty lasts until 36 months beyond the time of purchase.

This warranty is limited and covers defects in materials and workmanship. It does not cover the following:

  • Software, including the operating system (except for pre-installed OEM Installations of Windows XP) and software added to the Electronics Nexus, Inc. branded hardware products, third-party software, or the reloading of software, damage to any systems and software through virus, spyware or malware attack
  • Components added on to the system after delivery by Electronics Nexus, Inc.
  • Problems that result from:
    - External causes such as accident, abuse, misuse, or problems with electrical power, including inadequate surge protection
    - Usage that is not in accordance with product instructions
    - Failure to follow the product instructions or failure to perform preventive maintenance, including maintaining the hardware within required environmental parameters including, but not limited to temperature and humidity.
    - Servicing not approved or authorized by  Electronics Nexus, Inc.
  • Problems caused by using accessories, parts, or components not supplied or approved by  Electronics Nexus, Inc.
  • Data loss and any consequential damages caused by hard disk or other hardware failure. You accept that the risk of hard disk failure is real, and accept responsibility for ensuring adequate back-up mechanisms are in-place to protect valuable data stored on hard disks

IMPORTANT! PLEASE READ!

This warranty specifically stipulates that you must have sufficient power surge protection installed between the system and the power outlet. A great deal of hardware failures occur due to power spikes from the mains supply penetrating the delicate electronic components within the system. For your own peace of mind and convenience please power your system via a professional level surge protection device.

For Workstations,this warranty additionally specifies that you install a reputable and effective anti-virus software (such as Norton/Symantec or McAfee) on your Operating System (if using Windows XP, 2000 or 2003 Server Versions), AND that you regularly maintain it through updates from the vendor. Free virus solutions are NOT included, as they are of limited effectiveness. We also recommend that you run a suite of anti-spyware applications (such as Spysweeper, AdAware and Spybot) to ensure smooth running of your system by protecting against spyware and malware when web-browsing.

Procedure for Warranty Replacement

This procedure applies to customers with the included free 3-year warranty. For customers who have selected paid support options, including on-site support, please contact our support partner via the main support page.

1. Contact us once you are sure that there is a hardware failure (and not a result of software/operating-system corruption or virus-attack, etc.).

2. Once we agree that a hardware failure due to defects in materials and workmanship has occurred, we will issue you an RMA (Return Merchandise Authorization) Number. We will also ask for a valid credit card number, which we will authorize (but not charge) for the amount of the replacement part.

3. We will then ship out to you the replacement part within the same day, when availability permits. Your credit card will not be charged, as long as we receive the returned part within 30-days, and the manufacturer has agreed that the failure occurred as a result of a manufacturer defect.

4. Once we receive the returned part, it will be returned to the manufacturer. The decision upon whether the component failure was a result of defects in manufacturer, materials or workmanship rests entirely with the manufacturer.

If there appears to be a problem with the motherboard, you can either follow the above procedure, or have the whole system returned to us for re-fitting with a new board.

None of the above affects your statutory consumer rights.